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HOS1111 Hospitality Service I
Credit Points: 15
This unit will examine the components of service and their relationship to the hospitality industry. The management mechanisms required for the provision of quality service and their subsequent application to hospitality operations will form the basis of this unit. Content includes legal and ethical responsibilities of guests and employees in the demand and supply of hospitality service. The nature of the service encounter, with the triadic relationship between staff, management and customers, will also be analysed. Human Resource Management and its relationship to quality guest service forms an important component of this unit.

Full Unit Outline

This Unit is part of the following Courses / Unit Sets
M62Associate Degree of Hospitality Management
M29Bachelor of Hospitality and Tourism Management
E04Bachelor of Hospitality Management
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Last Updated - Higher Education: 30/04/2009 VET: 30/04/2009