UNIT INFORMATION

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HOS1111 Hospitality Service I
SCHOOL OF BUSINESS
Credit Points: 15
 
Description:
This unit will examine the components of service and their relationship to the hospitality industry. The management mechanisms required for the provision of quality service and their subsequent application to hospitality operations will form the basis of this unit. Content includes legal and ethical responsibilities of guests and employees in the demand and supply of hospitality service. The nature of the service encounter, with the triadic relationship between staff, management and customers, will also be analysed.

This Unit is part of the following Courses / Unit Sets
M62Associate Degree of Hospitality Management
M29Bachelor of Hospitality&Tourism Management
E04Bachelor of Hospitality Management
 
 
Disability Standards for Education (Commonwealth 2005)
For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes, Graduate Attributes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Student Equity, Diversity and Disability Service website:
http://intranet.ecu.edu.au/student/support/student-equity

Last Updated - Higher Education: 31/03/2006 VET: 31/03/2006