This unit provides students with a framework for understanding the basic processes underlying the development of interpersonal relations. The content of this unit includes self-awareness skills, blocks to effective relating and interpersonal skills.

On completion of this unit students should be able to:

1. understand the basic processes which affect interpersonal relationships;
2. identify the non-verbal and verbal aspects that promote positive relationships;
3. understand the blocks to effective relating and how to overcome them;
4. identify and use verbal and visual behaviours that others experience as accepting, positive, supportive and assertive;
5. understand the dynamics of small groups and how they affect interpersonal relationships;
6. identify communication skills which are effective within organisational structures and dynamics;
7. use skills in listening, feedback, assertion, negotiation, self-disclosure and conflict resolution;
8. show awareness of cross cultural differences in communication.

1. Philosophy and framework.
   Verbal and non verbal communication.
   • Self concept and self disclosure.
   • Listening skills:
     the empathic process;
     attending and encouraging;
     reflecting content and meaning;
     blocks to effective listening.
     • Assertion skills:
       the assertive position;
       "I" messages;
       developing assertive options;
       handling the push back.
       • Conflict management:
         understanding conflict;
         steps for problem solving;
         skills synthesis.
         • Interpersonal and group dynamics:
           power and communication in organisations;
           gender dynamics;
           cultural sensitivity.

Students are required to attend a minimum of 80% of scheduled classes in order to pass this unit.