Project quality management describes the processes required to ensure that the project will satisfy the needs for which it was undertaken. There are three phases in this process:

• quality planning which includes identifying which quality standards are relevant to the project, determining how to satisfy them and how and when they'll be measured;
• quality assurance which involves periodic evaluation to ensure that project inputs and outcomes will satisfy the relevant quality standards; and,
• quality control which involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve both product and process.

Achieving planned levels of quality requires effective communication between team members and other stakeholders. Skills in managing relationships are critical in achieving stakeholder satisfaction through all stages of the project. 

This unit teaches the technical and soft skills required for managing project quality and provides students with an opportunity to discover how these skills are used in the workplace.