UNIT INFORMATION

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HOS2325 Managing the Service Experience
SCHOOL OF BUSINESS
Credit Points: 15
 
Description:

This unit examines the relationship between achieving quality service and the behaviour of people involved in the delivery of service. It focuses on the application and management of processes and practices that encourage competitive advantage through the delivery of exceptional quality service. It places particular emphasis on the application of theory to dilemmas and issues likely to confront managers today and in the future in the endeavour to deliver experiential services. Case studies and exercises are used to illustrate quality service issues within the hospitality and tourism context.



Full Unit Outline

This Unit is part of the following Courses / Unit Sets
C24Associate Degree of Hospitality and Tourism Management
K93Bachelor of Hospitality and Tourism Management
Y29Bachelor of International Hotel and Resort Management
MAAAHFHospitality Management Major
MABUUVHotel Management Major
 
 
Disability Standards for Education (Commonwealth 2005)
For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes, Graduate Attributes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Student Equity, Diversity and Disability Service website:
http://intranet.ecu.edu.au/student/support/student-equity

Last Updated - Higher Education: 15/03/2013 VET: 20/05/2013