This unit is intended for current practitioners in law enforcement, compliance and others who will require to communicate with a wide range of community members within the justice and compliance systems. The unit will  focus on consolidation and revision of skills in interviewing, including cognitive interviewing and conversation management. Practical skills will be taught and practiced to enable students to deal sensitively and appropriately with people who do not have English as a first language; indigenous clients; children and youth; and intellectually impaired individuals. In addition in this unit, plain English writing skills, advanced report writing, summarising complex information, and other forms of competent written and oral communication will be revised and consolidated. Each element of the unit is taught within the context of relevant legislation, policy and ethical practice drawing on examples from the workplace.